Shipping policy

Pet Depot ships orders from our warehouse in South Carolina, United States. Our goal is to provide reliable and efficient shipping for grooming businesses, retailers, and pet professionals across the United States.

Orders are processed quickly to ensure you receive your equipment and supplies as soon as possible.

Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed before 2:00 PM EST may be processed the same business day when possible.

Orders placed on weekends or holidays will be processed on the next business day.

During peak periods or promotional events, processing times may be slightly longer.

Shipping Methods

Pet Depot ships using major U.S. carriers, including:

  • UPS

  • FedEx

  • USPS

  • Other reliable shipping partners

The carrier and service used for your order will depend on:

  • package size

  • shipping destination

  • product type

  • fastest available delivery option

Tracking information will be provided once your order has shipped.

Delivery Times

Typical delivery times within the United States are:

Standard Shipping:
3–7 business days

Please note that delivery times may vary depending on:

  • shipping destination

  • carrier delays

  • weather conditions

  • holidays or high shipping volume

Pet Depot cannot guarantee exact delivery dates once a package has been handed to the carrier.

Freight Shipments (Large Equipment)

Some larger items, such as grooming tables or heavy equipment, may ship via freight or specialized carriers.

If freight shipping is required:

  • delivery times may vary

  • additional delivery coordination may be required

  • a carrier may contact you to schedule delivery

Shipping Costs

Shipping costs are calculated at checkout based on:

  • package weight

  • dimensions

  • destination

  • shipping service selected

Promotions or special offers may occasionally include free or discounted shipping.

Shipping Address Requirements

Please ensure that your shipping address is accurate before completing your order.

Pet Depot does not ship to PO Boxes.

Orders with invalid or incomplete addresses may experience delays.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges.

Alaska, Hawaii, and U.S. Territories

Shipping to Alaska, Hawaii, and U.S. territories may be available on a case-by-case basis.

Customers in these locations may contact our support team before placing an order to confirm shipping availability and rates.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • your order number

  • photos of the product

  • photos of the packaging

After review, we will arrange a replacement, refund, or other appropriate resolution.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, please contact us.

Pet Depot will work with the shipping carrier to investigate the issue.

If the carrier confirms that the package was lost during transit, we will arrange a replacement or refund when appropriate.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

You can use this number to monitor your shipment directly through the carrier.

Shipping Support

If you have any questions regarding shipping, please contact our support team.

We are happy to assist grooming professionals, retailers, and pet businesses with their orders.